{"id":10712,"date":"2025-12-01T14:50:43","date_gmt":"2025-12-01T09:20:43","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=10712"},"modified":"2025-12-01T14:50:45","modified_gmt":"2025-12-01T09:20:45","slug":"why-am-i-not-getting-a-fee-receipt-after-making-a-successful-payment","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/why-am-i-not-getting-a-fee-receipt-after-making-a-successful-payment\/","title":{"rendered":"Why am I not getting a fee receipt after making a successful payment?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Possible Reasons and Resolutions:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Fee Receipt Download Disabled:<\/strong><\/h3>\n\n\n\n<p>The <strong>&#8220;Disable Fee Receipt Download for Student and Parent Login&#8221;<\/strong> option may be enabled.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To resolve this:\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings<\/strong> and select <strong>Finance<\/strong>.<\/li>\n\n\n\n<li>Select the <strong>Fee<\/strong> option and navigate to <strong>Fee Collection Settings<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Global<\/strong> and ensure the <strong>Fee Receipt Download<\/strong> option for students and parents is disabled.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Permission for Transaction History Disabled:<\/strong><\/h3>\n\n\n\n<p>The school&#8217;s settings may have disabled the <strong>Transaction History<\/strong> permission for the parent profile.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To enable this:\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings<\/strong> and select <strong>Administration<\/strong>.<\/li>\n\n\n\n<li>Navigate to <strong>Roles and Permissions<\/strong>.<\/li>\n\n\n\n<li>Search for <strong>Parent<\/strong> and go to the <strong>Fee<\/strong> option.<\/li>\n\n\n\n<li>Mark the checkbox for <strong>Transaction History<\/strong> to enable this permission.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>By updating these settings, parents and students should be able to view and download fee receipts after making payments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Video Tutorial : <\/h3>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/11\/B25-09-Why-cant-I-view-my-fee-receipt-after-making-the-payment-1.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Possible Reasons and Resolutions: Fee Receipt Download Disabled: The &#8220;Disable Fee Receipt Download for Student and Parent Login&#8221; option may be enabled. Permission for Transaction History Disabled: The school&#8217;s settings may have disabled the Transaction History permission for the parent profile. By updating these settings, parents and students should be able to view and download &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/why-am-i-not-getting-a-fee-receipt-after-making-a-successful-payment\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Why am I not getting a fee receipt after making a successful payment?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[1001,1122,1048],"post_folder":[],"class_list":["post-10712","post","type-post","status-publish","format-standard","hentry","category-fee-collection","tag-download-fee-receipt","tag-fee-collection-settings","tag-roles-permission"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/10712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=10712"}],"version-history":[{"count":3,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/10712\/revisions"}],"predecessor-version":[{"id":17736,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/10712\/revisions\/17736"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=10712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=10712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=10712"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=10712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}