{"id":11024,"date":"2025-02-19T13:16:36","date_gmt":"2025-02-19T07:46:36","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=11024"},"modified":"2026-02-06T18:00:03","modified_gmt":"2026-02-06T12:30:03","slug":"how-can-i-resolve-issues-with-login-with-otp-not-working-or-showing-as-invalid-for-students-or-parents","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-resolve-issues-with-login-with-otp-not-working-or-showing-as-invalid-for-students-or-parents\/","title":{"rendered":"How can I resolve issues with ‘Login with OTP’ not working or showing as invalid for students or parents?"},"content":{"rendered":"\n

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You might be facing this issue if the Login with OTP facility is disabled for your school branch. Please follow the steps below to enable this feature:<\/strong><\/p>\n\n\n\n

Step 1:<\/strong> Click on Settings -> Administration -> School Setup.<\/strong><\/p>\n\n\n\n

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Step 2:<\/strong> Locate the User Account Management,<\/strong> click on User Account Settings.<\/strong><\/p>\n\n\n\n

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Step 3:<\/strong> Scroll down and locate the Enable Login with OTP<\/strong> option.<\/p>\n\n\n\n

Step 4:<\/strong> Tick the checkbox next to Student or Parent<\/strong> to enable this feature for the desired role.<\/p>\n\n\n\n

Step 5:<\/strong> Click Save<\/strong> to apply the changes.<\/p>\n\n\n\n

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Once enabled, both students and parents will be able to access their accounts using the Login with OTP<\/strong> feature.<\/p>\n\n\n\n

Video Tutorial : <\/h3>\n\n\n\n