{"id":11165,"date":"2025-12-09T13:41:43","date_gmt":"2025-12-09T08:11:43","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=11165"},"modified":"2025-12-09T13:45:12","modified_gmt":"2025-12-09T08:15:12","slug":"why-does-a-successful-payment-made-by-a-parent-still-appear-as-due-in-nextos","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/why-does-a-successful-payment-made-by-a-parent-still-appear-as-due-in-nextos\/","title":{"rendered":"Why does a successful payment made by a parent still appear as due in NextOS?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>A successful payment made by a parent may appear as due in the system for the following reasons:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Refunded Payment<\/strong>:\n<ul class=\"wp-block-list\">\n<li>The payment might have been refunded to the parent due to a bank server issue.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Receipt Not Generated<\/strong>:\n<ul class=\"wp-block-list\">\n<li>A receipt may not have been generated for the payment due to a technical glitch.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Steps to Resolve the Issue<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Verify Payment and Settlement Status<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>Finance<\/strong> &gt; <strong>Payment Gateway<\/strong> &gt; <strong>Adjustments<\/strong>.<\/li>\n\n\n\n<li>Check the <strong>Payment Gateway Screen<\/strong> for the specific transaction.<\/li>\n\n\n\n<li>Confirm if the payment status is successful and settlement status is completed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Check Adjustments Screen<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the <strong>Adjustments Screen<\/strong>, verify if the payment is reflected.<\/li>\n\n\n\n<li>If the payment is successful but the receipt is missing, you can generate the receipt directly from this screen.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Check Refund Status<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the payment is not reflected, consult with the support team to verify the refund status.<\/li>\n\n\n\n<li>Inform the parent to check their bank statement to confirm if the refund has been processed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A successful payment made by a parent may appear as due in the system for the following reasons: Steps to Resolve the Issue Step 1: Verify Payment and Settlement Status Step 2: Check Adjustments Screen Step 3: Check Refund Status<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1138],"tags":[451,1115,453,449],"post_folder":[],"class_list":["post-11165","post","type-post","status-publish","format-standard","hentry","category-pg-faq","tag-adjustments","tag-faq","tag-refund","tag-settlements"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=11165"}],"version-history":[{"count":2,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11165\/revisions"}],"predecessor-version":[{"id":18004,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11165\/revisions\/18004"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=11165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=11165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=11165"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=11165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}