{"id":11167,"date":"2025-12-09T13:51:57","date_gmt":"2025-12-09T08:21:57","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=11167"},"modified":"2025-12-09T13:52:58","modified_gmt":"2025-12-09T08:22:58","slug":"how-can-i-raise-a-transaction-dispute-with-the-payment-gateway-provider-or-next-education","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-raise-a-transaction-dispute-with-the-payment-gateway-provider-or-next-education\/","title":{"rendered":"How can I raise a transaction dispute with the payment gateway provider or Next Education?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>To initiate a dispute for any online transaction, the school needs to follow these steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Gather the Required Details<\/strong><\/h3>\n\n\n\n<p>Ensure you have the following information ready:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>School URL<\/strong><\/li>\n\n\n\n<li><strong>Payment Date<\/strong>.<\/li>\n\n\n\n<li><strong>Student Details<\/strong>.<\/li>\n\n\n\n<li><strong>Payment ID<\/strong>.<\/li>\n\n\n\n<li><strong>Current Transaction Status<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Retrieve the Information<\/strong><\/h3>\n\n\n\n<p>All the above details can be collected from the <strong>Finance<\/strong> &gt; <strong>Payment Gateway<\/strong> &gt; <strong>Online Transaction Screen<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Send a Request<\/strong> to NextOS Support Team<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send an email to <strong>support@nexteducation.in<\/strong>.<\/li>\n\n\n\n<li>Clearly mention the nature of the dispute (e.g., missing receipt, failed transaction, refund not received).<\/li>\n<\/ul>\n\n\n\n<p>By providing complete and accurate information, the support team will be able to coordinate with the payment gateway provider and resolve the issue efficiently.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To initiate a dispute for any online transaction, the school needs to follow these steps: Step 1: Gather the Required Details Ensure you have the following information ready: Step 2: Retrieve the Information All the above details can be collected from the Finance &gt; Payment Gateway &gt; Online Transaction Screen. Step 3: Send a Request &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-raise-a-transaction-dispute-with-the-payment-gateway-provider-or-next-education\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How can I raise a transaction dispute with the payment gateway provider or Next Education?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1138],"tags":[1141,1115,1139],"post_folder":[],"class_list":["post-11167","post","type-post","status-publish","format-standard","hentry","category-pg-faq","tag-dispute","tag-faq","tag-payment-gateway-2"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=11167"}],"version-history":[{"count":3,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11167\/revisions"}],"predecessor-version":[{"id":18008,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11167\/revisions\/18008"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=11167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=11167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=11167"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=11167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}