{"id":11246,"date":"2025-02-12T11:39:00","date_gmt":"2025-02-12T06:09:00","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=11246"},"modified":"2026-02-20T18:46:19","modified_gmt":"2026-02-20T13:16:19","slug":"how-can-i-resolve-the-issue-where-a-parent-does-not-receive-the-student-account-activation-prompt-during-activation","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-resolve-the-issue-where-a-parent-does-not-receive-the-student-account-activation-prompt-during-activation\/","title":{"rendered":"How can I resolve the issue where a parent does not receive the student account activation prompt during activation?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>To resolve this issue, ensure that you are logged in with <strong>Admin or Principal <\/strong>credentials, then follow these steps:<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Administration<\/strong> &gt; <strong>School Setup<\/strong><\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Locate <strong>User Account Management<\/strong> and click on it.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Click on the <strong>User Account Settings<\/strong> option to proceed.<\/p>\n\n\n\n<p><strong>Step 4: <\/strong>Locate the &#8220;<strong><em>Allow Student account creation during parent account activation&#8221;<\/em><\/strong>, Click on the <strong>toggle button<\/strong> to Enable.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdk29ErQV8lNXXEAsRd4O2o1ONbuAsdUtT87ysXKoCPZVnDE8V22sB40gyfSn4Zuxnm4OvwEJYuQJK1rrvnIzzEOWZaELOOk3tiwjgOMlo9cR0xiqizsd7oRwND8OrkZvU9wZZQQDazvziiahQqYQ?key=cx6sh_ShSZ0yJkQizy57w5pq\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong> Click on <strong>SAVE<\/strong> to apply the changes.<\/p>\n\n\n\n<p>Once enabled, parents will receive a prompt to activate their child\u2019s student account during their own account activation process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Video Tutorial : <\/h3>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2026\/02\/B65-02-How-can-I-resolve-the-issue-where-a-parent-does-not-receive-the-student-account-activation-prompt-during-activation.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>To resolve this issue, ensure that you are logged in with Admin or Principal credentials, then follow these steps: Step 1: Go to Settings &gt; Administration &gt; School Setup Step 2: Locate User Account Management and click on it. Step 3: Click on the User Account Settings option to proceed. Step 4: Locate the &#8220;Allow &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-resolve-the-issue-where-a-parent-does-not-receive-the-student-account-activation-prompt-during-activation\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How can I resolve the issue where a parent does not receive the student account activation prompt during activation?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[709],"tags":[],"post_folder":[],"class_list":["post-11246","post","type-post","status-publish","format-standard","hentry","category-user-account-management"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=11246"}],"version-history":[{"count":2,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11246\/revisions"}],"predecessor-version":[{"id":20895,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11246\/revisions\/20895"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=11246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=11246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=11246"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=11246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}