{"id":11283,"date":"2025-02-12T15:06:03","date_gmt":"2025-02-12T09:36:03","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=11283"},"modified":"2026-02-20T18:49:45","modified_gmt":"2026-02-20T13:19:45","slug":"how-can-i-resolve-the-invalid-date-of-birth-issue-during-student-account-activation","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-resolve-the-invalid-date-of-birth-issue-during-student-account-activation\/","title":{"rendered":"How can I resolve the &#8216;Invalid Date of Birth&#8217; issue during Parent account activation?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>The <strong>&#8220;Invalid Date of Birth&#8221;<\/strong> error usually occurs when the entered DOB does not match the records in NextOS. This may happen due to the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The parent is<strong> entering an incorrect DOB.<\/strong><\/li>\n\n\n\n<li>The DOB is<strong> incorrectly updated <\/strong>in the school records.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Resolve:<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>For Parents<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Double-check the DOB you are entering. Ensure it matches the records provided to the school.<\/li>\n\n\n\n<li>Enter the date in the required <strong>DD\/MM\/YYYY<\/strong> format.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>For School<\/strong><\/h3>\n\n\n\n<p><strong>Verify the DOB<\/strong> with official school records.<\/p>\n\n\n\n<p><strong>If incorrect, update the DOB in NextOS:<\/strong><br><strong>Step 1: <\/strong>Navigate to <strong>Student &gt; Student List &amp; Reports &gt; Student List<\/strong>.<\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Search for the student and open their profile.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Go to the <strong>Student<\/strong> tab, click <strong>Edit<\/strong>, update the DOB, and <strong>Save<\/strong> the changes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"287\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue-1024x287.png\" alt=\"\" class=\"wp-image-11284\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue-1024x287.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue-300x84.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue-768x215.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue-1536x431.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue-1200x337.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/02\/DOB-Issue.png 1914w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p>Inform the parent to retry authentication with the updated DOB<\/p>\n\n\n\n<p>Following these steps ensures the DOB matches system records, allowing a smooth account activation process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Video Tutorial : <\/h3>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2026\/02\/B65-05-How-can-I-resolve-the-Invalid-Date-of-Birth-issue-during-student-account-activation.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The &#8220;Invalid Date of Birth&#8221; error usually occurs when the entered DOB does not match the records in NextOS. This may happen due to the following reasons: How to Resolve: For Parents For School Verify the DOB with official school records. If incorrect, update the DOB in NextOS:Step 1: Navigate to Student &gt; Student List &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-resolve-the-invalid-date-of-birth-issue-during-student-account-activation\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How can I resolve the &#8216;Invalid Date of Birth&#8217; issue during Parent account activation?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[754,197],"tags":[931,906,908],"post_folder":[],"class_list":["post-11283","post","type-post","status-publish","format-standard","hentry","category-account-activation","category-student-list","tag-parent-account-2","tag-student-edit","tag-student-profile"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=11283"}],"version-history":[{"count":12,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11283\/revisions"}],"predecessor-version":[{"id":20898,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/11283\/revisions\/20898"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=11283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=11283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=11283"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=11283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}