{"id":18526,"date":"2026-01-27T15:31:23","date_gmt":"2026-01-27T10:01:23","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=18526"},"modified":"2026-02-12T17:45:05","modified_gmt":"2026-02-12T12:15:05","slug":"where-can-i-check-if-fee-defaulter-alerts-are-timely-delivered-how-can-it-be-fixed-if-not-working-in-my-school","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/where-can-i-check-if-fee-defaulter-alerts-are-timely-delivered-how-can-it-be-fixed-if-not-working-in-my-school\/","title":{"rendered":"Where can I check if fee defaulter alerts are timely delivered. How can it be fixed if not working in my school?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>You can verify the delivery status of fee defaulter alerts from the <strong>Message Status Report<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Check delivery status<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Collaboration &gt; Communication &gt; Communication Report<\/strong>.<\/li>\n\n\n\n<li>Open <strong>Message Status Report<\/strong>.<\/li>\n\n\n\n<li>Apply the required filters:\n<ul class=\"wp-block-list\">\n<li><strong>Date Range<\/strong> \u2013 period to review<\/li>\n\n\n\n<li><strong>Mode of Communication<\/strong> \u2013 Email \/ SMS \/ App<\/li>\n\n\n\n<li><strong>Contact Type<\/strong> \u2013 Parent<\/li>\n\n\n\n<li><strong>Alert Sent<\/strong> \u2013 Fee Defaulter Alert<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Submit<\/strong> to view the delivery status and timestamps.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"372\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147-1024x372.png?wsr\" alt=\"\" class=\"wp-image-18527\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147-1024x372.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147-300x109.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147-768x279.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147-1536x558.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147-1200x436.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/image-147.png 1600w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>If alerts are not working, verify the following<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Alert configuration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings &gt; Collaboration &gt; Communication &gt; Alerts<\/strong> and ensure <strong>Fee Defaulter Alert<\/strong> is enabled.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Alert schedule &amp; time<\/strong>\n<ul class=\"wp-block-list\">\n<li>Check the configured <strong>days before due date<\/strong> and <strong>alert trigger time<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Parent contact details<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ensure <strong>parent email IDs<\/strong> and <strong>mobile numbers<\/strong> are valid and updated in student profiles.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Sender verification<\/strong>\n<ul class=\"wp-block-list\">\n<li>Confirm the <strong>sender email ID<\/strong> is verified; unverified senders can block delivery.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to get it fixed<\/strong><\/h3>\n\n\n\n<p>You can raise a request to the support team using either of the following methods:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to <strong>NextOS<\/strong> and use <strong>Raise a Ticket<\/strong> or <strong>Chat with Support<\/strong> from the support section.<\/li>\n\n\n\n<li>Alternatively, send an email to <strong><a>support@nexteducation.in<\/a><\/strong> with the following details:\n<ul class=\"wp-block-list\">\n<li>School Name<\/li>\n\n\n\n<li>School URL<\/li>\n\n\n\n<li>Proplem Summary<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>The support team will review your request and update you with solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Video Tutorial : <\/h3>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2026\/02\/B52-05_Where-can-I-check-if-fee-defaulter-alerts-are-timely-delivered.mp4\"><\/video><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can verify the delivery status of fee defaulter alerts from the Message Status Report. Check delivery status If alerts are not working, verify the following How to get it fixed You can raise a request to the support team using either of the following methods: The support team will review your request and update &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/where-can-i-check-if-fee-defaulter-alerts-are-timely-delivered-how-can-it-be-fixed-if-not-working-in-my-school\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Where can I check if fee defaulter alerts are timely delivered. How can it be fixed if not working in my school?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[789],"tags":[899,138,900],"post_folder":[],"class_list":["post-18526","post","type-post","status-publish","format-standard","hentry","category-alerts","tag-alerts","tag-communication","tag-fee-alerts"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/18526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=18526"}],"version-history":[{"count":3,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/18526\/revisions"}],"predecessor-version":[{"id":20665,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/18526\/revisions\/20665"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=18526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=18526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=18526"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=18526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}