{"id":7786,"date":"2025-01-16T16:10:22","date_gmt":"2025-01-16T10:40:22","guid":{"rendered":"https:\/\/helpcenter.nexterp.in\/helpcenter\/?p=7786"},"modified":"2025-01-16T16:35:54","modified_gmt":"2025-01-16T11:05:54","slug":"how-do-i-fix-the-error-user-already-exists-with-that-contact-when-creating-staff-accounts","status":"publish","type":"post","link":"https:\/\/helpcenter.nexterp.in\/helpcenter\/how-do-i-fix-the-error-user-already-exists-with-that-contact-when-creating-staff-accounts\/","title":{"rendered":"How do I fix the error ‘User Already Exists with that Contact’ when creating a account?"},"content":{"rendered":"\n

<\/p>\n\n\n\n

You may encounter this error due to the following reasons:<\/p>\n\n\n\n

    \n
  1. The same contact number may have been mistakenly used for another parent or staff member.
    (Ensure to check any sibling related account for any old academic session.)<\/li>\n\n\n\n
  2. You are attempting to register a second user profile using the same contact information.<\/li>\n<\/ol>\n\n\n\n

    To resolve this issue, follow the steps below:<\/p>\n\n\n\n

    1. FINDING & CORRECTING CONTACT INFORMATION<\/h2>\n\n\n\n

    If the same contact number has been mistakenly assigned to another parent or staff member, follow the steps below to correct this error.<\/p>\n\n\n\n

    FINDING CONTACT INFORMATION<\/strong><\/h3>\n\n\n\n

    To locate and verify where the contact information is currently being used:<\/p>\n\n\n\n

    Step 1:<\/strong> Navigate to Settings -> Administration -> School Setup -><\/strong> User Account Management<\/strong>.<\/p>\n\n\n\n

    Step 2:<\/strong> Go to the Parent<\/strong> section, click the Activated<\/strong> tab, and use the search option.<\/p>\n\n\n\n

    Step 3:<\/strong> Search for the conflicting contact details (e.g., mobile number or email).<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 4:<\/strong> If the information is not found in the Parent<\/strong> section, repeat the search in the Staff<\/strong> section
    Note:<\/strong> If the information is not found in either section, review the Parent<\/strong> records from previous academic years as well.<\/p>\n\n\n\n

    Once you have identified the incorrect mapping, follow these steps:<\/p>\n\n\n\n

    CORRECTING CONTACT INFORMATION<\/strong><\/h3>\n\n\n\n

    To update the contact information for the correct user:<\/p>\n\n\n\n

    PARENT DETAILS UPDATE<\/strong>
    If the incorrect mapping is associated with a Parent<\/strong> profile:<\/p>\n\n\n\n

    Step 1:<\/strong> On the transaction side, Navigate to Student -> Student List & Reports -> Student List<\/strong>.<\/p>\n\n\n\n

    Step 2:<\/strong> Search the Parent<\/strong> using the parent’s mobile number or email for whom the contact information are incorrectly updated in the system.
    (You can use the following abbreviations to search:<\/em><P.MobileNumber\/E.Email><\/strong>)<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 2: <\/strong>Go to Parent<\/strong> tab -> Click Edit<\/strong> -> Modify the mobile number or email and SAVE<\/strong> the changes.
    (Verify the details to ensure they are correctly updated.)<\/em><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 3<\/strong>: Go to User Account Management<\/strong> -> Parent\/Staff<\/strong> -> Not Created<\/strong> tab. Search for the user associated with the error and click Create Account<\/strong>.
    (Next, follow the necessary steps for activation to enable login access.)<\/em><\/p>\n\n\n\n

    Proceed to the next section if your error is related to registering a second profile.<\/p>\n\n\n\n

    STAFF DETAILS UPDATE<\/strong>
    If the incorrect mapping is associated with a Staff<\/strong> profile:<\/p>\n\n\n\n

    Step 1:<\/strong> On the transaction side, Navigate to Staff -> Staff List & Reports -> Staff List<\/strong>.<\/p>\n\n\n\n

    Step 2:<\/strong> Search the Staff<\/strong> using the parent’s mobile number or email for whom the contact information are incorrectly updated in the system.
    (You can use the following abbreviations to search:<\/em><P.MobileNumber\/E.Email><\/strong>)<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 3: <\/strong>Go to Personal<\/strong> tab -> Click Edit<\/strong> \"\" -> Modify the mobile number or email and SAVE<\/strong> the changes.
    (Verify the details to ensure they are correctly updated.)<\/em><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 3<\/strong>: Go to User Account Management -> Staff\/Parent -> Not Created<\/strong> tab -> Search for the user associated with the error and click Create Account<\/strong>.
    (Next, follow the necessary steps for activation to enable login access.)<\/em> <\/p>\n\n\n\n

    In case the details needs to updated for any Parent then follow:<\/p>\n\n\n\n

    2. REGISTERING A SECOND PROFILE (PARENT\/STAFF) WITH THE SAME CONTACT INFORMATION<\/strong><\/h2>\n\n\n\n

    If you need to register a second profile with the same contact details, you must map the staff member as the corresponding student\u2019s parent. Follow these steps:<\/p>\n\n\n\n

    Step 1:<\/strong> Login to Admin account and Navigate to Student -> Student List & Reports -> Student List<\/strong><\/p>\n\n\n\n

    Step 2:<\/strong> Search for the student<\/strong> for whom the merging needs to be done, and select the student.<\/p>\n\n\n\n

    Step 3:<\/strong> From the Student360 dashboard<\/strong>, go to the Parent<\/strong> tab.<\/p>\n\n\n\n

    Step 4<\/strong>: Click on \"Alt+p\" icon to modify the Parent<\/strong> details.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 6:<\/strong> Search for the staff member to be mapped as the parent. Select the appropriate staff member and click Continue<\/strong>.
    Note:<\/strong> This mapping is gender-specific, so ensure the correct parent type (father or mother)<\/strong> is selected before proceeding.<\/em><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 7: Review the auto-filled details under the Parent section and and Click on \"\" (save icon) <\/em>to apply the changes.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Step 8:<\/strong> Navigate to Settings -> Administration -> School Setup -> User Account Management<\/strong>, select Parent\/Staff<\/strong>, go to the Not Created<\/strong> tab, and create the account.
    Congratulations! The second profile Staff -><\/sup><-<\/sub> Parent<\/strong> has been successfully created without requiring activation OTP.<\/em><\/p>\n\n\n\n

    Step 9 :<\/strong> To validate the recently activated account, navigate to the Activated<\/strong> tab.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    <\/p>\n\n\n