Why am I not getting a fee receipt after making a successful payment?

Possible Reasons and Resolutions:

Fee Receipt Download Disabled:

The “Disable Fee Receipt Download for Student and Parent Login” option may be enabled.

1. To resolve this:
   • Go to Settings and select Finance.
   • Select the Fee option and navigate to Fee Collection Settings.
   • Select Global and ensure the Fee Receipt Download option for students and parents is disabled.

Permission for Transaction History Disabled:

The school’s settings may have disabled the Transaction History permission for the parent profile.

1. To enable this:
   • Go to Settings and select Administration.
   • Navigate to Roles and Permissions.
   • Search for Parent and go to the Fee option.
   • Mark the checkbox for Transaction History to enable this permission.

By updating these settings, parents and students should be able to view and download fee receipts after making payments.

Video Tutorial :