How can I refund transport fees that were collected incorrectly?

You can refund an incorrectly collected transport fee by following the steps below:

Initiate the Refund

1. Navigate to Finance > Fee > Cancel / Refund Payment.
2. Use the filters to locate the specific payment you want to refund.
3. Click the three dots (︙) on the right side of the payment entry.
4. Select Cancel and Refund from the dropdown.
5. Enter the remarks and confirm the refund request.

Next, process the refund:

5. Go to Finance > Fee > Fee Refund Process.
6. Locate the refund request in the Pending section.
7. Click Refund.
8. On the Refund Details page, select the refund method and destination account.
9. Add remarks and click Confirm Refund.
   
   Once completed, the transport fee refund will be processed successfully.
   You can cross-verify the refund from the Processed section or through the Fee Refund Report.