How can I fix issues where marks entry access is unavailable to a specific subject teacher?

If a subject teacher cannot access the marks entry page, there are usually two main causes:

1. The subject is not mapped to them, or
2. Marks entry is locked or frozen.

Follow the steps below to resolve both issues.

Step 1: Verify and Update Subject Teacher Mapping

1. Navigate to Settings > Staff > Staff.
2. Click on Subject Teacher Mapping.
3. Select the class and section where the teacher is facing the issue.
4. Review if the teacher is mapped to the respective subject.
5. If not mapped, click Add Staff, search for the staff member, and assign them to the subject.

Note: Subject mapping is required for teachers to view and enter marks for that subject. Without mapping, the marks entry option will not appear for them.

Step 2: Verify marks entry lock/freeze settings

1. Navigate to Settings > Student > Examination.
2. Click on General Settings.
3. Check the following options:
   • Lock Marks Entry — Prevents new entries after a set date.
   • Freeze Marks Entry — Blocks all edits and updates to existing marks.
4. If either option is enabled, disable it to restore marks entry access.

Conclusion:
Once the teacher is properly mapped to their subject and marks entry is unlocked, they will be able to access and update marks without any restrictions.

Video Tutorial :