Why is my fee payment showing as “Failed” in the mobile app even though the amount was debited from my account?

If your payment shows as Failed in the app but the amount was debited from your bank account, it usually happens due to communication delays between the bank, payment gateway, and the app. Common reasons include:

Possible Reasons

• Network interruption: A weak or unstable network during payment may prevent the status from updating correctly.
• Payment gateway delay: The payment gateway may take extra time to send the success confirmation back to the app.
• App syncing issue: Real-time data may not sync immediately, causing temporary display errors.
• Bank processing delay: The bank may have debited the amount, but the transaction confirmation may still be pending.

What you should do

1. Wait for a few minutes and refresh the app.
2. Check with your bank to ensure the amount was debited.
3. If the issue persists, contact the school with your transaction details.
   • They will verify the payment and update the status manually if required.

In most cases, the status updates automatically once the bank or payment gateway completes the reconciliation.

In case you do not get the solution, You may also contact the NextOS Customer Support team via :

💬 WhatsApp: 7337554528