How can I raise a transaction dispute with the payment gateway provider or Next Education?

To initiate a dispute for any online transaction, the school needs to follow these steps:

Step 1: Gather the Required Details

Ensure you have the following information ready:

  1. School URL
  2. Payment Date.
  3. Student Details.
  4. Payment ID.
  5. Current Transaction Status.

Step 2: Retrieve the Information

All the above details can be collected from the Finance > Payment Gateway > Online Transaction Screen.

Step 3: Send a Request to NextOS Support Team

  • Send an email to support@nexteducation.in.
  • Clearly mention the nature of the dispute (e.g., missing receipt, failed transaction, refund not received).

By providing complete and accurate information, the support team will be able to coordinate with the payment gateway provider and resolve the issue efficiently.

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