How can I resolve the issue where a parent does not receive the student account activation prompt during activation?

To resolve this issue, ensure that you are logged in with Admin or Principal credentials, then follow these steps:

Step 1: Go to Settings > Administration > School Setup

Step 2: Locate User Account Management and click on it.

Step 3: Click on the User Account Settings option to proceed.

Step 4: Locate the “Allow Student account creation during parent account activation”, Click on the toggle button to Enable.

Step 5: Click on SAVE to apply the changes.

Once enabled, parents will receive a prompt to activate their child’s student account during their own account activation process.