How to resolve the ‘Invalid’ Date of Birth issue during student account activation?

1. Check the Date Format:

Ensure that the date of birth is entered in the correct format specified by the platform (e.g., DD/MM/YYYY or MM/DD/YYYY). Refer to the instructions on the screen for guidance.

2. Contact School Admin

If the date of birth is correct, so might the school’s records have an incorrect date. Reach out to the school admin to verify and update the student’s details If that is wrong.