What the Follow-up Reports page shows

 > Fee Dues/Defaulters > Fee Defaulters

Follow-up Reports gives the overall collection position for the defaulters you have selected.
Path: Fee Dues/Defaulters > Follow-up Reports
The page shows:

• Defaulters in scope — number of defaulters and total amount due
• Contacted at least once — how many of them have been called
• Promise to pay — number of payment commitments recorded
• Broken promises — commitments where the promised date has passed and payment has not come in
• Average days to first contact — how long the team takes to make the first call after the due date
• Outcome distribution — the spread of call outcomes across the list
• Promise-to-pay tracker — commitments split into Due today and Upcoming, each showing the student name, class, admission number, promised date and amount

Use the Broken promises count to find parents who need to be called again.