Where can I check if fee defaulter alerts are timely delivered. How can it be fixed if not working in my school?

You can verify the delivery status of fee defaulter alerts from the Message Status Report.

Check delivery status

1. Navigate to Collaboration > Communication > Communication Report.
2. Open Message Status Report.
3. Apply the required filters:
   • Date Range – period to review
   • Mode of Communication – Email / SMS / App
   • Contact Type – Parent
   • Alert Sent – Fee Defaulter Alert
4. Click Submit to view the delivery status and timestamps.

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If alerts are not working, verify the following

1. Alert configuration
   • Go to Settings > Collaboration > Communication > Alerts and ensure Fee Defaulter Alert is enabled.
2. Alert schedule & time
   • Check the configured days before due date and alert trigger time.
3. Parent contact details
   • Ensure parent email IDs and mobile numbers are valid and updated in student profiles.
4. Sender verification
   • Confirm the sender email ID is verified; unverified senders can block delivery.

How to get it fixed

You can raise a request to the support team using either of the following methods:

1. Log in to NextOS and use Raise a Ticket or Chat with Support from the support section.
2. Alternatively, send an email to support@nexteducation.in with the following details:
   • School Name
   • School URL
   • Proplem Summary

The support team will review your request and update you with solution.