What causes the “Current dues are locked due to an ongoing transaction” message, and how can it be resolved?

The message “Current dues are locked due to an ongoing transaction” typically occurs when a online fee payment is in progress but has not yet been successfully completed or updated in the system. Here are the common causes and steps to resolve it:

Causes

1. Incomplete Payment:
   • The payment process was initiated but not completed due to network issues, user interruptions, or a timeout.
2. Pending Bank Confirmation:
   • The payment gateway is waiting for confirmation from the bank regarding the transaction status.
3. System Synchronization Delay:
   • There is a delay in updating the transaction status in the NLP system after the payment attempt.
4. Failed Payment:
   • The transaction failed, but the system has not yet marked it as failed, leaving the dues temporarily locked.

Resolution Steps

1. Wait for Confirmation:
   • Allow some time for the payment status to update. Most payment gateways take a few minutes to reflect the transaction status.
2. Check Transaction Status:
   • Log in to the NextOS platform and check the payment history or recent transactions to see if the payment was successful.
   • Verify the transaction status with your bank or payment provider.
3. Avoid Retrying Immediately:
   • Do not attempt another payment for the same dues until the ongoing transaction is resolved, as this may lead to duplicate payments.
4. Contact School or Support Team:
   • If the issue persists, contact the school or the NextOS support team for assistance. Provide details such as the transaction reference number, payment method, and the time of the payment attempt.
     📞 Toll-free: 1800 200 5566
     💬 WhatsApp: 7337554528
5. Alternative Payment Options:
   • If the system confirms the failure of the ongoing transaction, you can proceed to retry the payment using the available methods.

By following these steps, the locked status of the current dues can be addressed, allowing for successful payment processing.