Why does a successful payment made by a parent still appear as due in NextOS?

A successful payment made by a parent may appear as due in the system for the following reasons:

1. Refunded Payment:
   • The payment might have been refunded to the parent due to a bank server issue.
2. Receipt Not Generated:
   • A receipt may not have been generated for the payment due to a technical glitch.

Steps to Resolve the Issue

Step 1: Verify Payment and Settlement Status

• Navigate to Finance > Payment Gateway > Adjustments.
• Check the Payment Gateway Screen for the specific transaction.
• Confirm if the payment status is successful and settlement status is completed.

Step 2: Check Adjustments Screen

• In the Adjustments Screen, verify if the payment is reflected.
• If the payment is successful but the receipt is missing, you can generate the receipt directly from this screen.

Step 3: Check Refund Status

• If the payment is not reflected, consult with the support team to verify the refund status.
• Inform the parent to check their bank statement to confirm if the refund has been processed.