What should I do if I forgot the password for a parent account?

You can use the following methods to access your parent account:

1. Reset Password
2. WhatsApp Chat Support
3. Contact School Administrator

RESET PASSWORD

Step 1: Open the school URL in a web browser (e.g., training.nexterp.in).

Step 2: Go to the login page and select Parent as the account type.

Step 3: Click on Forgot Password.

Step 4: Enter the registered phone number or email ID associated with the account.

Step 5: Click Submit to receive an OTP.

Step 6: Enter the OTP you received and click Submit.

Step 7: On the next screen, enter a new password and click Confirm and Sign In.

WHATSAPP CHAT SUPPORT

If the above steps do not work, please contact our WhatsApp support team at 7337554528 between 8 AM and 6 PM (IST) for further assistance.

Before contacting WhatsApp support, ensure you have the following details ready:

• School Name
• School Address
• Parent Contact Number (must be registered in school records)
• Admission/SR Number/Student Name (for verification)
• NextOS URL/School Code(Optional)

CONTACT SCHOOL ADMINISTRATOR

If you are unable to reset/change the password OR unable to access your account using the steps mentioned above, please contact your school administrator for further assistance.

ADDTIONAL ASSISTANCE

Note: For any further assistance with parent account login process, please refer to the following guidelines:

1. How can a parent log in to their account using the “Login with OTP” feature?