How can I create a common parent account if the same mobile number is used for two students?

Note: To use the same mobile number for multiple students, They should be mapped as a sibling. You can follow the below steps to merge the student accounts under a single mobile number or email address:

MAPPING SIBLING

Step 1: Navigate to Student >> Student List & Report >> Click on Student List (Transaction Menu)

Step 2: Search and select the student for whom the common parent account needs to be created.

Step 3: From the Student360 dashboard, go to the Sibling tab.

Step 4- Click on ADD SIBLING and follow these steps:

1. Choose the ‘Yes’ radio button to add a new sibling studying in the same school.
2. Search for the second sibling’s name in the search area.
3. Click the correct student name to map as a sibling.
4. In the popdown screen, select Father or Mother details to merge.
5. Use the checkbox for “Select all fields from this student” to merge all details from the sibling being mapped or uncheck to choose specific fields.
6. If unchecket then select the radio button one by one to map and merge the fields.
7. Similarly, check the Mother details if required.
   Note: You can skip merging Father or Mother details by turning off the Merge toggle, but merging a mobile number or email is mandatory for common account creation.
8. Finally click the Merge button at the bottom-right corner to complete the process.

ACCOUNT CREATION

Step 5: Once sibling mapping is completed:

• You can now create a user account for the parent.
• If the parent account already exists, the parent can directly activate the second child’s account to access their profile.

ADDTIONAL ASSISTANCE

Note: For further assistance with user account creation and activation of the parent account, refer to the following guides:

1. How can I create a parent account?
2. How can a parent activate their account using an OTP message?
3. How can a parent activate their account using an activation email?
4. How can I activate student account using the Parent Account?