How will a school know that there is a UCC complaint?

NextEducation uses registered SMS solution providers (SMS gateway) that connect to the telecom operators. Mobile users complain to their telecom operator, who in turn sends it to the SMS gateway, which forwards the complaint to NextEducation. Our customer service agents will revert to SMS gateway if we are able to find evidence of the mobile user being a registered user in NextERP (student, parent, etc). If NextEducation is unable to locate proof, or if the SMS gateway/telecom operator rejects the proof we have provided, we will contact the school for evidence.