SMS are typically categorised into Promotional, Transactional, and OTP. All promotional messages are scrubbed and customers who have enabled DND (Do Not Disturb) are removed from the list. However, transactional/OTP messages are not scrubbed. NextERP authorises schools to send only Transactional/OTP messages and does not authorise any promotional messages using our platform to its registered customers (students, parents, admission enquiries, alumni, etc).
If a school acquires a list of phone numbers and sends them a message (for example, soliciting admission), it will be sent by NextERP as a transactional message, and if the recipient complains, it becomes a UCC. Then the school will be required to provide proof of consent.
We have a feature where a school can upload their recipient phone numbers and send a message. Till the time the school acquires its own SMS Sender ID, we will send messages only to registered entities in the ERP (student, parent, vendor, admission enquiry). We have added a strong warning message in the compose screen as well.
Please review your school’s processes and store the proof of consent (example: enquiry book at reception with signature, time, etc.).