How can I resolve the issue of the father’s or mother’s name not displaying on the fee receipts?

If the father’s and mother’s names are missing from the fee receipt, the issue likely lies in the fee receipt template configuration. Follow the steps below to resolve it:

Step 1: Navigate to the Fee Receipt Template

1. Go to Settings > Finance > Fee > Fee Receipt Template.
2. Locate the relevant fee receipt template and open it.
3. Click the three-dot menu and select Edit Template.

Step 2: Add the Correct Keywords

1. In the template editor, check if the placeholders for the father’s and mother’s names are present.
2. Use the following keywords for proper display:
   • Father’s Name: ${Fe.St.fatherFullName}
   • Mother’s Name: ${Fe.St.mothName}
3. If these placeholders are missing or incorrect, add or replace them with the correct ones.

Step 3: Save and Test the Changes

1. Save the updated template.
2. Generate a fee receipt for a student and ensure that both the father’s and mother’s names are displayed correctly.

Common Issues to Check

• Incorrect Keywords: Ensure the placeholders are typed exactly as ${Fe.St.fatherFullName} and ${Fe.St.mothName} without errors.
• Missing Data: Verify that the father’s and mother’s names are entered correctly in the student’s profile.
  • Navigate to Transactions → Student → Student List, select the student, and check if the names are filled in their record.

Example Scenario

Problem:

• The fee receipt shows empty fields where the father’s and mother’s names should be.

Investigation:

1. Opened the student profile and found that the father’s and mother’s names were entered correctly.
2. Checked the fee receipt template and discovered the placeholders were missing or incorrect.

Resolution:

• Added the correct placeholders ${Fe.St.fatherFullName} for the father’s name and ${Fe.St.mothName} for the mother’s name.
• Saved the template, and the updated fee receipt displayed both names correctly.

By following these steps, you can ensure that both father’s and mother’s names are displayed properly on the fee receipt.