How can I troubleshoot a fee payment that is not showing in the mobile app after being processed?

If a fee payment is not appearing in the app after being processed, here’s a step-by-step guide to troubleshoot the issue:

1. Verify the Payment Status

• Check the Payment Confirmation –  Ensure that the payment was successfully processed.
• Check your transaction history to verify that the payment went through and was deducted from your account.

2. Wait for Syncing

• Sometimes, the app might take a while to sync with the payment system. Give it some time to reflect the payment.

3. Check App Updates

• App Update – Ensure that your app is updated to the latest version. Sometimes, bugs related to payment displays may be resolved in newer versions.
• Restart the App – Close the app completely (force quit) and restart it. This can help refresh data and sync payments.

4. Clear App Cache

• Sometimes, app data or cache might cause display issues. Try clearing the app cache (found in settings on your phone), which might help resolve the problem.

5. Contact Support team

If the above steps do not solve your purpose, feel free to contact our support team:
📧 Email:  support@nexteducation.in
📞 Toll-free: 1800 200 5566
💬 WhatsApp: 7337554528