How can I resolve transport fee discrepancies when the effective month is set to July, but the system reflects June fees?

This issue usually occurs due to one of the following reasons:

1. Pro-rata settings are enabled
   If the Pro-Rata option is set to “Generate dues from the installment from which the student has joined”, and the installment cycle starts from June, the system may generate June fees even if the effective month is July.
2. Mismatch between effective date and fee allocation date
   If the transport assignment effective date is set to July 1, but the fee allocation or installment start date is June, the June fee will reflect on the student’s fee collection page.

If neither of the above applies, it may be due to a technical issue. In such cases, try reviewing and modifying the effective date and fee allocation settings accordingly.

Contact Support Team

You can contact the NextOS Customer Support team:

• Click Contact Support from the Profile menu in your NextOS login.
• Enter the subject, description, and attach relevant screenshots (captured live or uploaded).
• Provide your contact details and preferred time to connect, then submit the request.
• You can also reach our support team via:
  📧 Email:  support@nexteducation.in
  📞 Toll-free: 1800 200 5566
  💬 WhatsApp: 7337554528